Customer Service

Our customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed.

Contact us at derbytees@hotmail.com.

Return Policy

Derbytees.com offers the following Return Policy:

The customer is responsible for all shipping costs involved with returning an item. Items must be returned within 30 days and in 'unworn' condition. We do not accept returns on clearance items or discontinued items.

Payment Policy

Derbytees.com is not responsible, under any circumstance, for over-limit, over-draft, or any other service fees associated with the customer's credit card, debit card, paypal or checking account used to make a purchase.

CREDIT CARD:
When an order is placed, an authorization for the order amount is placed on hold against your card. Once your order is shipped, the authorized funds are captured and your card is charged at that time. NOTE: A common misconception is your card is charged twice but this is not the case. Authorization does not mean your card is charged, you are only charged once your order is shipped.

PayPal:
When an order is placed using PayPal, you need to ensure you complete the order process. Once you click on the 'Pay Now!' button, you will be directed to the PayPal site where you need to complete your order. We will hold your order until payment has been fully funded and processed through the PayPal website. Orders not funded are subject to cancellation.

Shipping Policy

ATTENTION: If you have a PO Box, please use this as your ship-to address. We only shipping using the United States Post Office.

All orders are usually* shipped out within 7-10 days after the order date.

* - Derbytees makes every effort to get your package shipped as quickly as possible but, during peak/holiday times, it may take more than 10 days to get your order shipped.

We ship all packages via USPS Priority Mail (2-3 day delivery). As a courtesy to our customers, we also provide free Delivery Confirmation to provide a number for tracking packages. Once the packages are taken to the Post Office, Derbytees.com is no longer responsible for delivery. We will provide you with a Confirmation Number, and the customer will have to contact the Post Office to resolve the issue.

Insurance: There will be an option at checkout to add insurance to your order, which will cover the contents of your package if it becomes lost. If the insurance option is not chosen, Derbytees.com is not resposible for replacing lost or damaged packages.

To obtain the status of an order, enter the confirmation number and click Go!.